As a longtime web developer, I have had the opportunity to use many different hosting providers (indeed, many different types of hosting as well). Recently, for a smaller website of mine, www.vin-oh.net, I used GoDaddy to not only secure my domain name, but to also host the website. I had used them in the past for clients’ website hosting and found their customer service to be a draw to use them.
They were quick to address the inevitable issues of web-hosting. However, that has changed in the few years it has been since I had used them previously. The services they offer are comparable with the rest of the industry, sometimes even slightly better. Their costs are, again, about industry norm. Unfortunately, their customer support has taken a turn for the worse.
Recently, my site went down to what I later found was a DDNS attack on the server hosting my site. However, initially, their customer support agents claimed it was something that I had done wrong. It took them several days to fix; this was enough to make me choose to host my site elsewhere as those were critical days for my operation.
In brief conclusion, their features and pricing is industry standard or higher, but their customer service ended up driving me away from them.
Ratings (out of 5):
Pricing – 2
Features – 4
Customer Service – 1
Overall – 2.3
Does this mean you shouldn’t use them? I don’t know, it depends on how much you anticipate interacting with their customer service. GoDaddy owns a lot of domain names that they put on hold, so if one of your domain names is held by them, you may need to use them to secure the domain name. I would encourage seeking hosting services elsewhere, though.
Thanks for your time,
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