My name is Shane Myers and I recently started a blog titled shanesbbqandsuch.com. I decided I would use a different web hosting company than what I have used in the past. After reading some reviews I decided I would use hostgator.com for my web hosting. I must say, this was an excellent decision.
Not only were their prices the most competitive I was able to find, but I quickly found out that their customer service is nothing short of stellar. I had a problem with my initial sign up, and had to call customer service. In less than 5 minutes total on the phone my problem was fixed. In addition, a couple of days later I received a phone call from one of their representatives following up on the problem I had, and making sure it was fixed to my satisfaction. He also went on to inform me that he would be overseeing my account personally, and I could contact him directly if I have any more concerns. He promptly sent me an email with all of his contact information. This is customer service that truly exceeded my expectations.
Once I got my account set up it was time to start installing my blog software. I was able to install WordPress directly from the HostGator control panel with one simple click. Overall I was up and running in about 20 minutes total even with the little hiccup at signup.
Between the stellar customer service and the ease of use I would easily rank HostGator a 5 on a scale of 1 – 5.