I was looking for a new web hosting service, but I wanted to make sure that this hosting service had a few credentials that I needed before switching all of my websites. I decided to start from scratch with a new build to see what the service would be like throughout the entire process. I was using Joomla, an open source content management system that previously took about 30 minutes to install on my previous server. I used to have to do a manual install because the quick install features were not available and when launched did not work for me.
I was shocked to see that it took less than a minute to install, set up the database and get a user name and password generated and working.
When there is an update to the server or the software that is installed, in my case Joomla, I receive two emails alerting me that the upgrade will take place.
Whenever I need assistance, I can choose to use the chat system to talk to a technician. This is so much easier than waiting on the phone. The chat system tells you how many people are ahead of you so that you have an estimated time. When the technicians connect with you, they are knowledgeable and can get my issues fixed fairly quickly. They are also very nice and at no point do you feel that you are wasting their time, which I have experienced through other hosts.
On a scale of 1 to 5 (5 being the best) I would rate HostGator as a 5.